Services/Make.com Automation

Scenarios that run, and keep running

Anyone can join two apps. The hard part is the logic in between, plus what happens when an API times out at 2am. We design Make.com scenarios with real routing, error handling and logging, so data keeps moving and you know about a problem before your customers do.

Built in your Make accountError routes on every branchFully documented
Auto-retrytimeout recovered
Invoice createdXero · just now
Scenario · New order → fulfilmentRunning
data in flighterror routeops this run: 0
What we automate

The busywork between your apps.

If someone on your team copies data from one screen to another, waits on an email to do the next step, or rebuilds the same report every week, there's probably a scenario for it.

Order to cash

New orders raise invoices, update stock, alert the warehouse and chase late payments without anyone touching a spreadsheet.

Typical stackShopify, Stripe, Xero, Slack

Lead routing

Form fills and ad leads are enriched, de-duplicated, scored and assigned to the right rep in seconds, with a Slack ping so nobody misses one.

Typical stackTypeform, Apollo, HubSpot

Client onboarding

A signed contract creates the project, folders, accounts and welcome emails, then schedules the kickoff call. Every client gets the same first impression.

Typical stackPandaDoc, ClickUp, Google Drive

Reporting

Numbers pulled from ads, CRM and accounting every morning, combined into one sheet or dashboard and sent to the people who need them.

Typical stackGoogle Ads, Meta, Sheets, Looker

AI-assisted content ops

Briefs go in, drafts come out for review, approved posts are scheduled across channels, all with a person approving before anything is published.

Typical stackAirtable, OpenAI, Buffer

Inventory sync

Stock levels kept consistent across your store, marketplaces and warehouse system, with low-stock alerts before you oversell.

Typical stackShopify, Amazon, Unleashed
Visibility

You'll know it worked, and when it didn't.

Every scenario we build writes a run log you can read without opening Make. Failures retry automatically, and anything that still fails goes to a queue with an alert, so it's never silently dropped.

  • Retries with backoffShort outages and rate limits fix themselves, without creating duplicate records.
  • Dead-letter queueRecords that still fail are parked with the error, ready to replay once it's fixed.
  • Alerts where you workSlack or email, with a link straight to the failed run.
Run logLast runs · order → fulfilment
TimeRecordStatusOps
09:41Order #10482 · £218.00done14
09:43Order #10483 · £64.50done14
09:47Order #10484 · £1,120.00retried17
09:52Order #10485 · £39.99done14
09:58Order #10486 · £452.10done14
5/5delivered
1auto-recovered
0need a human
Our build standard

Six rules every scenario follows.

This is the difference between an automation that runs for years and one that quietly stops after a month.

01

Error route on every branch

No module is allowed to fail silently. Each one has a defined fallback.

02

Idempotent writes

Re-running a scenario never creates duplicate invoices, contacts or tickets.

03

Operation-efficient

Filters early, batch where possible, and no polling when a webhook will do, which keeps your Make bill down.

04

Named and organised

Clear naming, folders and notes inside Make, so anyone can find their way around.

05

Secrets kept separate

Connections and keys stored properly, with least-privilege access to each app.

06

Written documentation

A plain-English runbook: what it does, what can go wrong and how to fix it.

Right tool, right job

Is Make the right fit for you?

We build on all three platforms, so this is an honest comparison. Make is often the best fit, but not always.

 
Make
Zapier
n8n
Complex branching logic
Quick to set up
Cost at high volume
Self-hosting / data control
Visual debugging
Questions

Before you ask.

Whose Make account is it built in?
Yours. We work inside your organisation so you own every scenario, connection and log. If you don't have an account yet, we'll help you choose the right plan.
Can you fix scenarios someone else built?
Yes. A common first project is auditing an existing setup: removing wasted operations, adding error handling and documenting what's there before building anything new.
How much will Make cost us to run?
It depends on how many operations your scenarios use each month. We estimate this during design, and building efficiently is part of our standard, so the bill shouldn't come as a surprise.
What happens if an app changes its API?
Your error routes catch the failure and alert us, and on a retainer we fix it as part of ongoing maintenance. Failed records are kept, so nothing is lost while it's being fixed.
Can Make use AI?
Yes. Scenarios can call OpenAI, Claude and other models to classify, summarise or draft as one step in a larger workflow, usually with a human approval step for anything customer-facing.

Show us the process that eats your week.

Walk us through it on a call. We'll sketch the scenario, estimate the operations it'll use, and tell you what it would take to build.